Frequently Asked Questions

General Questions What is RateRomBiz.com? RateRomBiz.com is a website - part of Romanian Business Network’ that provides the appropriate frame system to allow consumers to rate a business and post comments related to the products and services offered by the Romanian Business Network, based on the specific experience related to an individual Romanian business. What does RateRomBiz.com do? Our aim is to build a database in time, containing a list with all (or as many as practically possible, given the changing nature of the business environment) Romanian businesses located anywhere in the world. We have started the listings in US, Canada, UK and Australia with the rest of the countries to follow at a later date. This site is intended to create a constructive dialogue between the consumers and any Romanian business, leading to a better marketplace, with benefits both to consumers and to each individual business. What criteria is applied? The system is based on ratings from 1 (poor) to 5 (excellent) for the following: Professionalism, Customer Support, Quality, Knowledge and Punctuality. Who can post comments? Any consumers can rate a business and post comments related to the products and services offered by the specific Romanian business. The business managers can address the issues themselves by answering to comments posted by consumers or inserting messages related to their products and/or services. What is a Romanian Business? A Romanian business is any organization that has a Romanian component either in their corporate or management structure, or in the products or services they offer, or the products or services are addressing to Romanian consumers or the Romanian community. What is RateRomBiz.com's mission? RateRomBiz.com’s mission is to create a constructive dialogue between the consumers and the Romanian Business Community. In this way, consumers together with the businesses through the RateRomBiz.com system can: - Contribute to a fair and better marketplace - Support the good products and services with consumers’ fair and good ratings and reviews - Help businesses that offer lousy products and services improve and/or change through poor to average ratings, comments and reviews Consumers Q&A What are the consumers' benefits on RateRombiz.com? We believe ratings, comments and reviews of businesses are to the overall benefit of the market. The rated business as well as consumers benefit from the activity of this site. The well-rated business can enjoy an increased business demand. The poor rated business can adjust their practices to better serve their clients. Consumers contribute themselves to the overall business environment and benefit from an informed source base and the previous experience of other consumers. Why aren’t my comments listed immediately after I press the “submit” button? When a consumer posts a review or a comment, it will have a “pending posting” status and it will be available shortly after the administrator approves the review – a technical requirement. In this way we can keep the site clean of inappropriate language or content. Why can't I rate lower than 3 Stars? You can, however you need to post a comment related to the low score you want to submit. Can I change the business information on a business that I have submitted? As a consumer you can introduce a business for rating but you cannot change business information after you have pressed the “submit” button. The changes are reserved to the business itself because they know best their information. The business representative needs to register as a member – free or paid membership. Why can't I rate a business twice? A business can be rated only once in 24 hours, by a unique IP. Business Owners Q&A I have submitted my business for rating. Why isn’t my business phone number displayed? You need to upgrade your membership account to have your phone number and many other great features enabled. How can I upgrade my account? You need to log in to RateRomBiz.com with your username and password and choose the features you want to upgrade your account. My Business is already listed at RateRomBiz.com. How can I change the inaccurate information? First you need to register as a member on RateRomBiz.com website - FREE. After the registration you need to send us an email at admin@raterombiz.com and identify yourself as the rightful representative of the business. After verification we will transfer the business account to the rightful business representative. The business representative can change the business information at any time. Why is my business already listed? A consumer – possibly a former or present client of yours, has most likely listed your business. If my Business is already listed by a consumer, can the consumer change my business information? NO, a consumer can only submit a known business for rating. Once the business was submitted, the consumer does not have access to change the business information. Only the rightful representative of that business can update the information. What can I submit on a FREE listing? A FREE listing contains: - Business Category - Business Name - Short Description (150 characters) - State/Province - City - Email - Website Can I add more business information? You can add lots of information depending on the type of membership you choose. A few of the features are: - Featured Listings - Popular Listings - Address - Zip Code - Map (Google Map) - Phone Number - Mobile Phone Number - Fax Number - Instant Messenger - Instant Messenger ID - Name of Contact Person - Long Description - Logo - Side Banner - Top Banner - Products - Images - Documents How long does it take to be added to your directory? New submissions are approved by the next business day after your payment was received. Advertising Q&A How can I advertise on RateRomBiz.com? You need to register as a member. You can choose the free membership to start. Then visit 'Compare Memberships' section to see which plan is more convenient for your business. How can I list my business on 'Featured Listings'? Businesses that select ‘Featured Listings’, ‘Top and Side Banner’, ‘Side Banner’ and ‘Top Banner’ upgraded memberships shall have their listings displayed on Featured Listings Sidebox. How can I add Featured Products? After upgrading your membership to Top, Side, Top & Side Banners you can add products that will display on ‘Featured Products’. How can I get additional online exposure? You need to upgrade your account and after that in your account you can find extra options for advertising. What is the Standard size for Banners? To prevent distorted images on logos, products, banners or other images please note the maximum allowed sizes are: Side Banner: 200x100 Pixels Top Banner: 468x60 Pixels Products: 600x600 Pixels Logo: 300x300 Pixels What happen with graphics that do not meet our standards? Graphics that do not meet these maximum requirements are not accepted by RateRomBiz™ system! Technical Q&A I signed up two days ago and I still cannot log in. Can you please tell me what I am doing wrong? New submissions are reviewed by the next business day. We do not review submissions on weekends or during the holidays. Since your registration was submitted over the weekend, your listing had not been approved for you to be able to log in. Upon approval of your listing, you will receive an email notification. Once you have been approved, you may log in to edit your listing. How do the banners display? Top & Side Banners display on a rotating basis. Our system displays fairly all the registered banners. Sometimes the browsers are loaded with background information collected during browsing the web. This information might prevent the display of your banner(s). You need to delete temporary files, history, cookies and web information from your browser to get properly distributed and displayed banners. I don't remember my password or my login information. How can I get it? Please follow this link: http://www.raterombiz.com/members/user_login.php and press Password Reminder. What should I do if my email address changes? If your email address has changed and the email address on file is no longer active, you will need to contact us and submit your new email address. It is important that we have a valid email address to contact you. Additionally, if you have forgotten your username and/or password, you will not be able to reset your login information as the login reminder tool uses email notification. Listings with invalid email addresses will be removed from our database. If you are a paid member, no refund will be issued for the unused portion of your annual membership